At Synilogic IT Solution PVT LTD ("we," "our," or "us"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our ZeroLineQR POS software and website located at https://zerolineqr.com.
Please read this Privacy Policy carefully. By using our service, you consent to the data practices described in this policy. If you do not agree with the practices described in this policy, please do not use our service.
1. Information We Collect
1.1 Personal Information
We collect personal information that you provide directly to us, including:
- Account Information: Name, email address, phone number, business name, and address
- Payment Information: Billing address, payment method details (processed securely through third-party payment processors)
- Business Information: Restaurant details, menu items, inventory data, customer information, and order history
- Communication Data: Messages, support tickets, and feedback you send to us
1.2 Automatically Collected Information
When you use our service, we automatically collect certain information, including:
- Usage Data: How you interact with our service, features used, time spent, and pages visited
- Device Information: IP address, browser type, operating system, device identifiers, and mobile network information
- Log Data: Access times, pages viewed, clicks, and other actions taken within the service
- Location Data: General location information based on IP address (with your permission for location-based features)
1.3 Cookies and Tracking Technologies
We use cookies, web beacons, and similar tracking technologies to:
- Remember your preferences and settings
- Analyze service usage and improve functionality
- Provide personalized content and advertisements
- Ensure security and prevent fraud
You can control cookies through your browser settings, but disabling cookies may limit your ability to use certain features.
2. How We Use Your Information
We use the information we collect to:
- Provide and Maintain Service: Deliver our POS software, process transactions, and manage your account
- Process Payments: Handle subscription fees and payment processing through secure third-party providers
- Communicate with You: Send service updates, respond to inquiries, provide customer support, and send marketing communications (with your consent)
- Improve Our Service: Analyze usage patterns, identify issues, and enhance features and functionality
- Ensure Security: Detect, prevent, and address fraud, security breaches, and other harmful activities
- Comply with Legal Obligations: Meet legal requirements, respond to legal processes, and protect our rights
- Business Operations: Conduct analytics, research, and business development activities
3. Information Sharing and Disclosure
We do not sell your personal information. We may share your information in the following circumstances:
3.1 Service Providers
We share information with trusted third-party service providers who assist us in payment processing, cloud hosting, email delivery, analytics, and customer support. These providers are contractually obligated to protect your information and use it only for specified purposes.
3.2 Business Transfers
If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership.
3.3 Legal Requirements
We may disclose your information if required by law or in response to court orders, subpoenas, government requests, or to protect our rights, property, or safety.
3.4 With Your Consent
We may share your information with third parties when you explicitly consent to such sharing.
4. Data Security
We implement industry-standard security measures to protect your information:
- Encryption: Data transmitted between your device and our servers is encrypted using SSL/TLS
- Access Controls: Limited access to personal information on a need-to-know basis
- Secure Storage: Data stored in secure, encrypted databases with regular backups
- Authentication: Strong password requirements and multi-factor authentication options
- Regular Audits: Security assessments and vulnerability testing
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
5. Data Retention
We retain your information for as long as necessary to provide our services to you, comply with legal obligations, resolve disputes, and maintain business records. When you cancel your account, we will retain your data for 30 days to allow for account recovery, then delete or anonymize your personal information.
6. Your Privacy Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access and Portability: Request access to your personal information and receive a copy in a portable format
- Correction: Update or correct inaccurate information through your account settings or by contacting us
- Deletion: Request deletion of your personal information, subject to legal and contractual obligations
- Opt-Out: Opt-out of marketing communications, non-essential cookies, and location tracking
- Data Processing Objection: Object to certain types of data processing
To exercise these rights, contact us at [email protected]. We will respond within 30 days.
7. Children's Privacy
Our service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately, and we will delete such information.
8. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.
9. Third-Party Links and Services
Our service may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any information.
10. California Privacy Rights
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, the right to delete personal information, and the right to opt-out of the sale of personal information (we do not sell personal information).
11. GDPR Compliance (European Users)
If you are located in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR), including the right of access, right to rectification, right to erasure, right to restrict processing, right to data portability, and right to object to processing.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website, sending an email notification, or displaying a notice within the service. Your continued use of our service after changes become effective constitutes acceptance of the updated policy.
13. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Synilogic IT Solution PVT LTD
C-7, Santosh Nagar-1, Borkheda
Kota, Rajasthan, India
Email: [email protected]
Phone: 7690018999
Website: https://zerolineqr.com
Business Hours: Monday - Saturday, 10:00 AM - 6:00 PM IST
14. Data Protection Officer
For privacy-related inquiries, you can reach our Data Protection Officer at the contact information above.
15. Consent
By using our service, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your information as described herein.
This Privacy Policy is effective as of the date stated above and applies to all users of our service.