Privacy Policy

Last Updated: October 13, 2025

We, Synilogic IT Solution Private Limited (“We”, “Us”, “Our”, or the “Company”), respect the privacy of everyone who visits our websites, uses our desktop software, and/or mobile applications (collectively referred to as the “Synilogic Platforms”).

The Synilogic Platforms are developed, owned, and managed by Synilogic IT Solution Private Limited as part of its business operations. This Privacy Policy (“Policy”) outlines how we collect, process, store, use, and protect your personal information while providing our products and services (“Services”).

By using our Services and accessing the Synilogic Platforms, you agree to the terms of this Privacy Policy. If you do not agree, please refrain from using our Platforms or providing any personal information.

1. Personal Information We Collect

We collect only the data necessary to operate effectively and provide you with the best experience. Personal Information (“Personal Data”) may include, but is not limited to:

• Full Name / Company Name

• Email Address

• Phone Number

• Postal Address / Business Address

• Billing and Payment Information

• Communication preferences and feedback

• Account login credentials (username, passwords)

• Device information, IP address, browser type, and usage logs

• Location data (if you use location-based features)

We may also collect non-personal data such as aggregated analytics, application usage, and crash reports to improve our performance and customer support.

2. Purpose of Data Collection

Your Personal Data may be used for the following purposes:

• To create and manage your account

• To deliver products, services, or digital solutions requested by you

• To provide customer support and respond to inquiries

• To send important updates, notifications, and offers (with consent)

• To improve our Services, products, and user experience

• To comply with applicable laws, regulations, and contractual obligations

• To prevent fraud, unauthorized access, or misuse of our systems

• For marketing and analytical purposes (where legally permitted)

We ensure that your data is used strictly for legitimate business interests or as required by law.

3. Legal Basis for Processing (GDPR Compliance)

If you are located in the European Union (EU) or United Kingdom (UK), we process your Personal Data under the following legal bases:

• Performance of Contract: To fulfill our obligations under a service agreement.

• Legal Obligation: To comply with legal or regulatory requirements.

• Legitimate Interests: For security, analytics, or service improvements.

• Consent: When you voluntarily provide consent for specific purposes such as marketing.

You can withdraw your consent anytime by contacting us at [email protected].

4. Your Rights (GDPR and Data Subject Rights)

You have the following rights concerning your personal data:

• Right to be Informed – Know what data is collected and why.

• Right to Access – Request copies of your personal data.

• Right to Rectification – Correct inaccurate or incomplete data.

• Right to Erasure – Request deletion of your data (“Right to be Forgotten”).

• Right to Restrict Processing – Request limited use of your data.

• Right to Data Portability – Receive your data in a machine-readable format.

• Right to Object – Object to data processing for certain purposes.

• Rights related to Automated Decision Making – You have the right not to be subject to automated profiling decisions without human involvement.

To exercise these rights, email us at [email protected] or contact our Data Protection Officer.

5. Use of Cookies and Analytics

We use cookies and similar technologies to:

• Authenticate users and secure sessions

• Store user preferences and enhance functionality

• Analyze site traffic and user engagement patterns

You may disable cookies through your browser settings; however, some features of our Services may not function properly if cookies are disabled.

6. Data Security

We implement industry-standard security measures to protect your data, including:

• Secure server environments with firewalls and access controls

• SSL encryption for data transmission

• Regular security audits and vulnerability assessments

Despite our best efforts, no electronic storage or transmission method is 100% secure. Therefore, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your login credentials.

7. Data Retention

We retain your Personal Data only as long as necessary for business, legal, or regulatory purposes.

Typically:

• Active user data is retained during your subscription period.

• Inactive or closed accounts are deleted or anonymized after 10 years from the date of termination, unless otherwise required by law.

Anonymized data may be retained for analytics and research purposes.

8. Data Sharing and Third Parties

We do not sell your Personal Information to third parties.
However, we may share limited data with trusted third-party service providers for legitimate business purposes, such as:

• Payment gateways and financial processors

• Cloud hosting and IT infrastructure providers

• Communication and email service providers

• Analytics and marketing tools (in compliance with opt-in regulations)

• Legal, regulatory, or governmental authorities (when required by law)

All third-party partners are bound by confidentiality and data protection agreements.

9. Data Transfer Across Borders

Your information may be transferred to and stored on servers located outside India, including countries that may not have equivalent data protection laws.

We ensure that such transfers comply with applicable legal standards, using Standard Contractual Clauses (SCCs) or other lawful mechanisms.

10. Third-Party Links

Our Platforms may include links to external websites or applications.
We are not responsible for the content, privacy policies, or practices of these third parties.
We encourage you to review their privacy policies before providing any personal information.

11. Data of Minors

Our Services are not intended for individuals under 18 years of age.
We do not knowingly collect or store personal information from minors.
If you believe a minor has provided personal information, please contact us immediately, and we will take appropriate action.

12. Updates to this Privacy Policy

We reserve the right to update or amend this Privacy Policy at any time.
Changes will be posted on this page, with the updated date.
Your continued use of the Synilogic Platforms after such changes constitutes your acceptance of the revised Policy.

13. Grievance Redressal

If you have any grievance or concern regarding this Policy or the processing of your data, please contact:

Grievance Officer:
Email: [email protected]
Phone: +91 76900 18999
Address: C-7, Santosh Nagar - I, Borkhera, Kota, Rajasthan 324001, India

14. Data Protection Officer (DPO)

(For EU/UK and GDPR Compliance)

Email: [email protected]
Address: C-7, Santosh Nagar - I, Borkhera, Kota, Rajasthan 324001, India

15. Governing Law and Jurisdiction

This Privacy Policy shall be governed by and construed in accordance with the laws of India, and the courts of Kota, Rajasthan, shall have exclusive jurisdiction over all matters arising under or relating to this Policy.

16. Contact Us

If you have any questions, concerns, or feedback about this Privacy Policy or our data practices, please contact us at:

📍 Synilogic IT Solution Private Limited
C-7, Santosh Nagar - I, Borkhera, Kota, Rajasthan 324001
📞 Phone: +91 76900 18999
📧 Email: [email protected]